Return and Refund Policy
Thank you for shopping at https://mettaherbals.com, We value your satisfaction and strive to provide you with the best online shopping experience. **Please note: We do not accept returns.
Damaged or Defective Items
If you receive an item that is damaged or significantly defective upon arrival, please contact us immediately with your order details and supporting photos. We will arrange either:
- An exchange, or
- A refund (issued to the original payment method)
depending on your preference and product availability.
Exchanges
We only offer exchanges in the following cases:
If the product you received is damaged or defective,
To request an exchange, please contact our customer support within 7 days of receiving your order.
Refunds
Refunds are only applicable if your item arrives damaged or significantly defective and you do not wish to receive a replacement. All approved refunds will be issued to the original payment method used at checkout.
Refunds will be processed within 14 business days after we receive and inspect the returned item (if a return is required).
Non-Returnable Items
Because of the nature of our products, the following items are non-returnable and non-refundable,
- Personalized or custom-made items
- Sale or clearance items
- Gift cards
- Downloadable software products
- Perishable goods
- Cosmetics and Herbal Products
Contact Us
If you have any questions or concerns regarding our refund policy, please feel free to reach out to our customer support team. We are here to assist you and ensure your shopping experience with us is enjoyable and hassle-free.